Customer Complaints

Contact Us With a Complaint

QBE is committed to providing you with a professional and efficient service. However if we do not deliver to these high standards of service, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.

You can contact us in one of the following ways:

Customer Relations
QBE European Operations
Plantation Place
30 Fenchurch Street

To help us resolve your concerns as efficiently as possible, we ask that you provide us with as much information as possible, including:

  • Your full name, address and contact details
  • The details of your complaint
  • Any relevant reference number - including policy or claims numbers. These can be found on your insurance documentation
  • The type of insurance that your complaint relates to

If we can't resolve your complaint to your satisfaction straight away, we will let you know how long we think it will take.

The Financial Ombudsman Service

Once we have addressed your complaint, if you still remain unhappy, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).

You can contact them in one of the following ways:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0300 123 9 123

We will advise you in our final response if we believe that you are eligible to refer your complaint to the FOS.