Privacy and Cookie information
We use a small number of cookies on this website to make the website as useful as possible. None of these cookies collect any personal information. To find out more about these cookies and how to control their use, see our Privacy and Cookies Policy.
You can contact us in one of the following ways:
To help us resolve your concerns as efficiently as possible, we ask that you provide us with as much information as possible, including:
If we can't resolve your complaint to your satisfaction straight away, we will let you know how long we think it will take.
If you were sold a QBE product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.
Alternatively, should you remain dissatisfied with our final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
We will advise you in our final response if we believe that you are eligible to refer your complaint to the FOS.