Privacy and Cookie information
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QBE is committed to providing you with a professional and efficient service. However if we do not deliver to these high standards of service, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.
You can contact us in one of the following ways:
QBE European Operations
30 Fenchurch Street
To help us resolve your concerns as efficiently as possible, we ask that you provide us with as much information as possible, including:
If we can't resolve your complaint to your satisfaction straight away, we will let you know how long we think it will take.
Once we have addressed your complaint, if you still remain unhappy, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).
You can contact them in one of the following ways:
Financial Ombudsman Service
Telephone: 0300 123 9 123
We will advise you in our final response if we believe that you are eligible to refer your complaint to the FOS.