Claims Handling

We are committed to excellence in the handling of motor claims. Our claims handling service provides specialist resources and claims handling advice for all classes of vehicle.

Key Benefits

• Flexible claims reporting solutions including a freephone claims reporting service and our new online claims reporting facility which will acknowledge your claim immediately
• Out of hours claims reporting service
• Scene of accident vehicle recovery
• Guaranteed repairs through an approved repairer network
• Competitive labour rates and parts/paint prices
• Vehicle collection and re-delivery services for vehicles that have been rendered immobile or unroadworthy
• Major Incident Response Service
• Online repair tracking
• Down time management
• Average repair cost information
• Small courtesy vehicle replacement (subject to availability and policy cover)
• Glass/audio replacement
• Freephone cards and scene of accident information sheets
• Fund processing arrangements for excess and VAT payments
• 100% UK based claims and call handling teams

Claims Expertise

• Bespoke claims handling procedures
• Dedicated claims handlers
• Technical and strategic claims team support
• Risk management
• Crisis management
• Realistic reserving philosophy and a continual focus on striving to assist policyholders with the reduction of the frequency and cost of claims.

Management Information

• Regular claims reviews
• Comprehensive management information on a regular basis
• Comprehensive fund account management/aggregate erosion overview

Specialist Knowledge

• Nationwide network of specialist consulting motor engineers
• In-house engineering expertise
• Strict adherence to service level agreements
• Committed to rehabilitation
• Strong anti-fraud strategy

Auditing

• Regular auditing of business partners including inspecting consulting engineers, claims handling agents and solicitors
• Comprehensive internal auditing processes

Quality Management

• Our quality management system has been developed in line with the requirements of ISO 9001:2008 international standard
• We are fully ISO certified

Risk Management

• Expert recommendations
• Training guidance and advice
• Bespoke approach