Motor / Claims / Claims Handling

Claims Handling

We are committed to excellence in the handling of motor claims. Our claims handling service provides specialist resources and claims handling advice for all classes of vehicle.

Key Benefits

  • Flexible claims reporting solutions including a freephone claims reporting service
  • Out of hours claims reporting service
  • Scene of accident vehicle recovery
  • Guaranteed repairs through an approved repairer network
  • Competitive labour rates and parts/paint prices
  • Vehicle collection and re-delivery services for vehicles that have been rendered immobile or unroadworthy
  • Online repair tracking
  • Down time management
  • Average repair cost information
  • Small courtesy vehicle replacement (subject to availability and policy cover)
  • Glass/audio replacement
  • Freephone cards and scene of accident information sheets
  • Fund processing arrangements for excess and VAT payments
  • 100% UK based claims and call handling teams

Claims Expertise

  • Bespoke claims handling procedures
  • Dedicated claims handlers
  • Technical and strategic claims team support
  • Risk management
  • Crisis management
  • Realistic reserving philosophy and a continual focus on striving to assist policyholders with the reduction of the frequency and cost of claims.

Management Information

  • Regular claims reviews
  • Comprehensive management information on a regular basis
  • Comprehensive fund account management/aggregate erosion overview

Specialist Knowledge

  • Nationwide network of specialist consulting motor engineers
  • In-house engineering expertise
  • Strict adherence to service level agreements
  • Committed to rehabilitation
  • Strong anti-fraud strategy

Auditing

  • Regular auditing of business partners including inspecting consulting engineers, claims handling agents and solicitors
  • Comprehensive internal auditing processes

Quality Assurance

  • Our quality assurance system has been developed in line with the requirements of ISO 9001:2000 international standard
  • We are fully ISO accredited

Risk Management

  • Expert recommendations
  • Training guidance and advice
  • Bespoke approach

For more information please contact
Motor Claims Department
QBE Insurance (Europe)
One Coval Wells
Chelmsford
Essex
CM1 1WZ
Tel +44 (0)1245 272 700
Fax +44 (0)1245 272 701
Email motor.claims@uk.qbe.com

Key Contacts
Tom Helm
Head of Claims
+44 (0)20 7105 5517 Tom.Helm@uk.qbe.com
Paul Dunkley
Claims Manager (Customer Relations/Risk Management)
+44 (0)1245 272 864 Paul.Dunkley@uk.qbe.com
Duncan Miller
Claims Manager
(Operations)
+44 (0)1245 272 854 Duncan.Miller@uk.qbe.com
Scot Farthing
Claims Manager
(Coach & Bus)
+44 (0)1245 272 855 Scot.Farthing@uk.qbe.com
Paul Wilkin
Claims Manager
(Commercial)
+44 (0)1245 272 867 Paul.Wilkin@uk.qbe.com
Garry Gorman
Claims Manager
(Corporate Fleet)
+44 (0)1245 273 134 Garry.Gorman@uk.qbe.com
Phil Maxwell
Claims Manager
(Specialist Private Lines)
+44 (0)1245 272 846 Phil.Maxwell@uk.qbe.com
Alan Simpson
Claims Manager
(International Motor)
+44 (0)1245 272861 Alan.Simpson@uk.qbe.com
 
"We encourage the earliest reporting of all new incidents - within 24 hours where possible.

This enables us to provide a proactive service to both policyholders and innocent third parties, ensuring vehicle down time is kept to a minimum and that costs are controlled."

Tom Helm